Refund policy
Return Window We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.
How to Initiate a Return Log into your account, go to your order history, and submit a return request. Once approved, you'll receive instructions for sending your item back.
Eligible Items
- Apparel & accessories: Unworn, unwashed, with tags attached
- Home goods: Unused and in original packaging
- Baby products: Unopened and unused only
Non-Returnable Items
- Electronics (unless defective or damaged upon arrival)
- Final sale or clearance items
- Opened baby care consumables (e.g., lotions, wipes)
- Gift cards
Defective or Damaged Items If your item arrives defective or damaged, contact us within 7 days of delivery with photos and we'll arrange a replacement or full refund at no cost to you.
Refunds Approved refunds are processed to your original payment method within 5–10 business days of us receiving the return.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method.
Exchanges We don't offer direct exchanges. Please return your item and place a new order.